Privacy Policy

This Privacy Policy describes how Valeora ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from valeora.in.  

1. Information We Collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information." 

We collect Device Information using the following technologies: 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information." Payment details (such as card or UPI information) are entered directly into our third-party, PCI-DSS compliant payment gateway and are not collected, transmitted to, or stored on our own servers. 

2. How We Use Your Information 

We use the Order Information we collect generally to: 

We use the Device Information we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site). 

3. Sharing Your Information 

We share your personal information with third parties to help us use your personal information as described above. For example: 

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights. We do not sell your personal information to third parties. 

4. Data Retention & Security 

We retain your Order Information for as long as necessary to fulfil the purposes described in this policy, comply with our legal and tax obligations, and resolve disputes, unless you request earlier deletion where permitted by law. We use reasonable technical and organisational measures (such as encrypted checkout and restricted access to customer data) to protect your personal information, though no method of transmission or storage is completely secure. 

5. Your Rights 

If you are a resident of India, you have rights under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, including the right to access, correct, or request deletion of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below. 

6. Cookies 

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect your experience on the Site. 

7. Children's Privacy 

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. 

8. Changes 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. 

9. Grievance Officer / Data Protection Contact 

In accordance with the Information Technology Act, 2000, applicable rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are: 

Name: Dhruv Gupta 

Designation: Grievance Officer  

Email: valeora.shop@gmail.com