Shipping Policy

Thank you for shopping with Valeora. This Shipping Policy explains how we process and deliver your orders.

 1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there will be a significant delay in the shipment of your order.

2. Delivery Time

Once your order has been shipped, delivery typically takes 2–5 business days, depending on your location within India.

| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–3 business days |
| Non-Metro / Tier 2-3 Cities | 3–5 business days |
| Remote / Rural Areas | 9-14 business days |

Please note these are estimated timeframes and actual delivery may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

- Orders above ₹499 qualify for **free shipping**.
- Orders below ₹499 will incur a flat shipping fee of [Insert Flat Fee Amount, e.g. ₹99].

 4. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email/SMS containing your tracking number and a link to track your package.

 5. Shipping Destinations

We currently ship to all serviceable pin codes within India. We do not offer international shipping at this time.

 6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact our support team with your order number, and we will investigate with our shipping courier.

Valeora is not responsible for delays caused by the courier partner, incorrect address information provided by the customer, or events beyond our reasonable control (natural disasters, strikes, etc.).

 7. Incorrect Address

Please ensure your shipping address is accurate and complete at the time of order. Valeora is not liable for orders delivered to an incorrect address supplied by the customer. If you notice an error, contact us immediately so we can attempt to update it before dispatch.

 8. Damaged or Missing Items

If your order arrives damaged or with items missing, please contact us within 48 hours of delivery with photos/videos of the package and product, and we will resolve the issue promptly in line with our Return & Refund Policy.

 9. Contact Us

For any shipping-related questions, please reach out to us:

Email: valeora.shop@gmail.com